FAQ

01
What brands of printers and supplies do you sell?

We offer genuine products from top brands like HP, Canon, Epson, Brother, and Xerox—covering printers, ink/toner, paper, and accessories.

02
Do you offer discounts on bulk orders?

Yes! Bulk orders (e.g., 10+ ink cartridges or 2+ printers) get an extra 10% off, on top of our standard 25% discount.

03
How long does shipping take?

Standard delivery takes 2–3 business days nationwide; expedited shipping (1–2 days) is available for a small fee.

04
Are returns free?

Yes, we cover return shipping for unused items returned within 30 days—just contact support to start the process.

05
Do you help with printer setup?

Absolutely! Our 24/7 support team can guide you through setup via chat, phone, or video call—free of charge.

06
Are your ink/toner cartridges genuine?

100% genuine. We source directly from manufacturers to avoid counterfeit products that damage printers.

07
What if a product arrives damaged?

Notify us within 48 hours of delivery with photos—we’ll send a replacement for free and cover return of the damaged item.

08
Do you sell printer maintenance kits?

Yes, we stock maintenance kits (fusers, rollers, cleaning supplies) for most popular printer models.

09
Can I track my order?

Yes, you’ll get a tracking link via email once your order ships—check status anytime online.

10
Is technical support available after purchase?

Yes, our 24/7 support covers post-purchase issues (e.g., jammed printers, ink leaks) for all products.

11
Do you have a warranty on products?

Most printers come with a 1-year manufacturer warranty; ink/toner has a 6-month defect warranty.

12
How do I sign up for the auto-replenishment service?

Go to your account settings, select “Auto-Replenish,” and enter your printer model/usage—we’ll handle the rest.